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Government Services Operations

About us

The Government Services Operations (GSO) section provides an interface between Business Partners and the various departments and ministries of the Dubai. It improves and streamlines the process by which you can do business in the Emirates. It is a "one-stop-shop" for a variety of services, including immigration, traffic and postal services.

Whether it's to do with immigration issues, handling family sponsorship and entry or organising PO Box addresses, Government Services will facilitate your application.

The Free Zone works closely with the relevant authorities to provide a range of services to Business Partners. Our aim is to simplify the application process. By providing a wide range of services from one point of contact, Government Services saves you time.

Our office

Our office is in DKV Block 8. Please remember to bring all the additional documents required as well as the application form and original passport so that we can process your application as swiftly and efficiently as possible. In order to cut down on your workload, we have posted a range of forms online.

Should you require immediate assistance or have any questions associated with any of your applications, you can call us on 04-3911111 or email us:

Our timings

Applications and enquiries can be submitted Sunday to Thursday from 7.30 am until 2.30 pm.

Business Partners can collect processed applications (such as Visas, Passports, P O Boxes keys, etc.) at any time between 7.30 am and 4.30 pm.

Express Service

In our quest to provide you with the highest standards of service we have introduced a whole new set of service that is aimed at redeeming your valuable time.

The new Express Service processes extremely urgent applications for visit visa, employment visa (new and renewal), residence cancellation etc. faster.

In the express service, entry visas (Employments and Visits) can be collected the same day if the application is submitted before 12.00pm. Otherwise the entry visa will be ready the next working day. The same applies to cancellation requests.

A dedicated counter operates exclusively for Express Service. Documents can be submitted for processing from 7.30am to 4.30pm.

All this and more can be availed at a very nominal tariff. For tariffs, please refer to our Price List.

Our Online Service

You can register now for the Online Services and apply from the comfort of your office or home. Log on to to register.

Please note that by 1 Jan 2009 no applications will be accepted through GSO Counters; all applications should be processed online. Therefore, by registering now you can avoid any delays in future transactions.


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